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Patient Experience Week: HCA Healthcare earns 41 awards for service excellence

In recognition of the Beryl Institute’s Patient Experience Week (April 26 – 30, 2021) Dr. Karla Miller, HCA Healthcare’s chief patient safety officer and leader of the organization’s patient experience work, celebrates our commitment to patient-centered care. Plus, learn about 41 performance achievement awards given this past September by the Press Ganey organization to HCA…
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The HCA Healthcare nurse behind the viral hurricane onesies

Earlier this month, dozens of HCA Healthcare affiliate hospitals in Florida, Georgia and the Carolinas coordinated Hurricane Dorian emergency preparedness operations with our command center in Nashville, Tennessee. Affiliate Orange Park Medical Center found the silver lining of Hurricane Dorian in the six new lives that were welcomed into the world during the storm. The…
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Committed to Care: Care fit for a princess

Just when you were getting fed up with your daily news consumption, a story comes along that makes your soul smile. A story of compassion, kindness, and strength. A story that celebrates inclusion, demonstrates the goodwill of people and restores your faith in humanity. This is the story of Sara Ruh. Please take a moment…
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Patient Experience Week: Raising the bar for patient care

Happy Patient Experience Week!  In 2014, The Beryl Institute officially launched Patient Experience (PX) Week to celebrate healthcare staff making an impact on the patient’s experience every day. The annual celebration is an intentional recognition of the accomplishments of the people who work to deliver the care and support that patients deserve and expect. At…
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Patient Spotlight: 91-year-old regains rhythm after robotic spine surgery

They say dancing keeps you young. Well, we can all take a lesson from 91-year-old spinal surgery patient, Julia Tourtellotte. The vivacious great-great-grandmother recently showed off her moves to an enthusiastic crowd at HCA Healthcare Charleston-based affiliate Trident Medical Center. And they were electric. Tourtellotte educated her physician, neurosurgeon Dr. Sabino DAgostino, on the art…
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