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Patient Experience Week: HCA Healthcare earns 41 awards for service excellence

In recognition of the Beryl Institute’s Patient Experience Week (April 26 – 30, 2021) Dr. Karla Miller, HCA Healthcare’s chief patient safety officer and leader of the organization’s patient experience work, celebrates our commitment to patient-centered care. Plus, learn about 41 performance achievement awards given this past September by the Press Ganey organization to HCA…
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Committed to Care: Care fit for a princess

Just when you were getting fed up with your daily news consumption, a story comes along that makes your soul smile. A story of compassion, kindness, and strength. A story that celebrates inclusion, demonstrates the goodwill of people and restores your faith in humanity. This is the story of Sara Ruh. Please take a moment…
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NICU March of Dimes HCA Hourly Rounding
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Patient Experience Week Profile: The “Birth Mother” of Hourly Rounding

Did you know more than 27 million patients are treated at HCA-affiliated hospitals each year? We have a huge opportunity – and responsibility – to deliver exceptional patient experiences with each interaction. That’s why HCA hired Lyn Ketelsen as its first-ever chief patient experience officer in February 2015. Since then Ketelsen and her team have…
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