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Celebrating First-time Dads on Father’s Day
As we honor fathers this Father’s Day, HCA Healthcare brings you the story of two dads who became first-time fathers with the help of HCA-affiliate Wesley Medical Center (WMC). David Rosales and Eli Diamond spent three agonizing years in the surrogacy process, overcoming obstacles and waiting patiently for the opportunity to become parents. So, when…
Patient Experience Week Profile: The “Birth Mother” of Hourly Rounding
Did you know more than 27 million patients are treated at HCA-affiliated hospitals each year? We have a huge opportunity – and responsibility – to deliver exceptional patient experiences with each interaction. That’s why HCA hired Lyn Ketelsen as its first-ever chief patient experience officer in February 2015. Since then Ketelsen and her team have…
Committed to Care – Regional Medical Center of San Jose
April 1 marks the beginning of Patient Experience Month at HCA, a time to celebrate the 27 million exceptional care experiences we provided in 2016 while also reenergizing our commitment to put patients first in all that we do. Today, patients have more choices for caregivers and facilities – and more tools to help them…
Trauma Strong: A Story of Survival
According to the Centers for Disease Control (CDC), an estimated 33,000 people are killed by guns and nearly 79,000 people survive gunshots each year in the United States. Paul Smith, a then 17-year-old from Las Vegas, Nevada, was one of the lucky ones. The high school football player was enjoying a typical teenaged day when he…