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How Tulane Health Helped a Louisiana Cheerleader Back on the Field

“Cracking the chest”, an incision most associated with open heart surgery, would be frightening for anyone, especially a 14-year old girl. Thanks to a revolutionary technique at HCA Healthcare’s Tulane Medical Center, the active teen underwent a minimally invasive and far less traumatic procedure. Tulane Health System chief endocrine surgeon Dr. Emad Kandil recently performed…
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Committed to Care: Dr. Riley’s Experiment Seeks to Improve the Patient Experience

After a trip to Brazil as a teenager, Rocky Mountain Hospital for Children’s pediatric orthopedic surgeon Dr. Jaren Riley knew he wanted to go into orthopedic medicine to help people. That passion to help others led to an interesting experiment where Dr. Riley decided to take his patient’s experience literally. For one week, he wore…
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hurricane harvey
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Two HCA Gulf Coast Hospitals Share Bright Spots From Hurricane Harvey

More than a week after the strongest hurricane (Harvey) to hit the U.S. outside of a decade made landfall in Texas, two affiliated hospitals in the HCA Healthcare Gulf Coast Division shared a pair of bright spots – a new life and a relieved one – left in the wake of the catastrophic storm. Last…
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HCA Client Experience Shoot surrogacy
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Celebrating First-time Dads on Father’s Day

As we honor fathers this Father’s Day, HCA Healthcare brings you the story of two dads who became first-time fathers with the help of HCA-affiliate Wesley Medical Center (WMC). David Rosales and Eli Diamond spent three agonizing years in the surrogacy process, overcoming obstacles and waiting patiently for the opportunity to become parents. So, when…
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NICU March of Dimes HCA Hourly Rounding
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Patient Experience Week Profile: The “Birth Mother” of Hourly Rounding

Did you know more than 27 million patients are treated at HCA-affiliated hospitals each year? We have a huge opportunity – and responsibility – to deliver exceptional patient experiences with each interaction. That’s why HCA hired Lyn Ketelsen as its first-ever chief patient experience officer in February 2015. Since then Ketelsen and her team have…
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