Keeping score helps HCA find new and innovative ways to improve patient care

When someone says they want to “know the score,” that usually means getting information about the situation at hand. That’s certainly true in healthcare, where HCAHPS scores tell a hospital what its patients think of the care they received.

These results do everything from offering a look at how effectively we are providing care to setting reimbursement rates, so they are hugely important. That’s why HCA invests a great deal of time and resources into getting this information into the hands of clinicians and caretakers. Nobody knows your facility better than you do, and when you see areas of opportunity and improve them you create the best, most innovative solutions.

That’s one reason why HCA will be focusing on the best ways to share information and best practices in order to progress in areas that might need some attention, and to continue to improve care and service that are already excellent. Our size and scope mean that we have thousands of talented people who can — and regularly do — provide us with great ideas on how to improve the patient experience. Now we are focusing on the best ways to harness that ingenuity, and share it across HCA. Have a great idea? Use the link in HCAHPS: What does it mean to you?to share it with us online.

As far as innovation at HCA goes, we have a lot more to talk about. Be sure to read about employee rounding in Quality Conversations. Rounding is a practice that encompasses everyone, and is designed to help us put our best foot forward by sharing information on what’s working, and what’s not, so we can improve. Rounding makes sure that every employee knows that he or she is heard, and that all suggestions, even the ones we can’t act on right away, have value.

Also in this issue, learn in Creating the Environment about how HealthTrust makes sure that all HCA hospitals and facilities have the best, most environmentally friendly cleaning supplies and other materials. HCA hospitals work with their communities in so many ways, and ensuring that we have a cleaner environment today and tomorrow is just one way that we can give back to the people who trust us with their healthcare.

Speaking of giving back, it’s no secret that HCA employees are incredibly generous. Whether it’s helping a coworker in need, donating to the HCA Hope Fund so that all employees can access funds in an emergency, or traveling across the world to make life better for communities that have very little, our people show just how much they care, and how far they are willing to go, every day. Enjoy just a few of their stories in HCA Gives Back.

And where would we be without well-trained physicians? HCA is leading the way with its physician training program, which puts us at the forefront of educating the next generation. Read all about it in Teachable Moments.

One common element in these stories, and those you read on our HCA Today blog and on Atlas, is the focus on achieving goals and providing the best patient experience possible. This dedication to excellence is what sets HCA apart, and it’s why we continue to introduce initiatives that will help us do our jobs better and more efficiently while also giving our patients those “wow” Mission Moments. Thank you for all that you do for HCA every day.


Lyn Ketelsen