Introducing A New Way To Access Your Benefits

As of Aug. 1, BConnected replaced LifeTimes Connections as the service provider for HCA’s Health & Group benefits and 401(k) Plan.

What does that mean for you?

The good news is that there are no changes to your benefit plan options or providers, and there are no changes to your HCA 401(k) Plan account contributions or investment options.

But, changing to BConnected does allow HCA to offer better services. For example, you will have just one password to access your benefits account online or by phone. That’s right, just one password to access all of your benefits!

Other new features include an option to chat online with a BConnected representative to get the answers you need, as well as a new mobile app for your Apple or Android device so you can get rewards information on the go.

Because we are using a new system, you must create a new password to access your account. This password will become your ticket to get into your account online at, or over the phone at (800) 566-4114. If you haven’t accessed your account since Aug. 1, follow these steps:

Go to and enter your HCA 3-4 ID. Then enter the last four digits of your Social Security number and your birth date and follow the instructions to create your new password. This will activate your account. Log in with your HCA 3-4 ID and new password, and click on BConnected to access your account.

To access the BConnected automated phone system or speak to a service center representative, call (800) 566-4114. Representatives are available Monday through Friday, 7 a.m. to 7 p.m., Central time (except holidays).