HCA Client Experience Shoot surrogacy
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Celebrating First-time Dads on Father’s Day

As we honor fathers this Father’s Day, HCA Healthcare brings you the story of two dads who became first-time fathers with the help of HCA-affiliate Wesley Medical Center (WMC). David Rosales and Eli Diamond spent three agonizing years in the surrogacy process, overcoming obstacles and waiting patiently for the opportunity to become parents. So, when…
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NICU March of Dimes HCA Hourly Rounding
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Patient Experience Week Profile: The “Birth Mother” of Hourly Rounding

Did you know more than 27 million patients are treated at HCA-affiliated hospitals each year? We have a huge opportunity – and responsibility – to deliver exceptional patient experiences with each interaction. That’s why HCA hired Lyn Ketelsen as its first-ever chief patient experience officer in February 2015. Since then Ketelsen and her team have…
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