As a company we are committed to treating everyone with dignity and respect, whether that be a patient or colleague. Beyond being a diverse organization that recognizes and respects the unique value of each individual, HCA strives to provide culturally competent care in all our facilities. The Culturally Competent Care (C3) initiative was developed to emphasize the importance of delivering quality, patient-centered care to ultimately achieve equity in healthcare. Resources are currently available and are being further developed to assist each HCA division, market and facility in assessing, understanding, adapting and applying new approaches and techniques that will improve communications within our workforce, better serve our patients, and enhance our communities.

One facility that has pursued particularly innovative culturally competent practices is Aventura Hospital in the East Florida Division. For example, in response to the large proportion of Jewish community members in the area, the hospital has installed a Shabbat elevator that stops at each floor on the Jewish Sabbath, allowing riders to travel between floors without taking actions that would be considered work.  Aventura has also established a Jewish hospitality room with culturally specific resources, services and supplies to provide comfort to family members and loved ones. They also celebrate the independence days of its Jamaican, Haitian, Colombian and other Latino employees through festive dishes in their cafeteria. If you’re interested in serving the diverse needs of your community, like Aventura, here are five steps to promoting cultural competence within your facility or office:

  1. Know your demographics.
    The best way to pursue cultural competency is to know the cultural context in which you serve.
  2. Identify a champion(s)
    Every great movement requires a leader. Who will champion your cultural competence initiative?
  3. Develop and execute.
    Identifying a strategy that is unique to your facility/office and the community you serve is key.
  4. Reflect and revise.
    Cultural competence is not an end point, but rather a concept that is constantly shifting depending on your organization’s needs, and your plan should reflect that.
  5. Be proud!
    Share your successes (and challenges) to help others along their journey.

What do you do in your facility or office to promote diversity, inclusion and cultural competence? What would you add to this list? Please feel free to share resources, strategies, anecdotes and other information.